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Home>STORE POLICIES - HELP>Shipping
 
Shipping

How Much Is Shipping?
Once you have placed an item in your shopping cart you can easily calculate your shipping cost. Just enter your zip code in the box on the right side of the page (under the shopping cart) and click the "GO!" button. If you add more items to your cart just click the button again and your new shipping options will be displayed.

Why We Charge for Shipping
We know shipping cost is an important issue. Shipping is always a cost. Some companies hide the cost of shipping in the price of each item. Some companies will quote low prices and then charge exorbitant handling fees in addition to the actual shipping cost. The shipping charges on our site are the actual shipping charge plus a $2.00 packaging fee which covers the cost of the box and packaging. Shipping costs are based on the weight of the products ordered. Postal service shipping charges include insurance and delivery confirmation.

We ship with United Parcel Service (UPS) or the US Post Office (USPS).
We recommend UPS since there is limited tracking available with shipments through the Post Office. We will notify you by email concerning the status of your order and shipping updates. In the unlikely event that your shipping does not calculate correctly, we will email you with the correct shipping charge for your approval before shipping your order.

Available US shipping methods by UPS are:

  • Ground
  • 3 Day Select
  • 2nd Day Air
  • Next Day Air

    Available US shipping methods by the US Postal Service are:

  • First Class Mail (usually takes about a week, can take up to 2 weeks)
  • Priority Mail  (usually takes 2-4 days)

    Delivery to APO, FPO and PO Box addresses:
    UPS does not deliver to APO, FPO or PO Boxes. You will need to select Priority Mail for delivery to one of these addresses.

    Shipping to Alaska and Hawaii
    UPS now ships Ground, Next Day Air or 2nd Day Air to Alaska and Hawaii. USPS Priority Mail is also available for shipping to AK or HI.

    Shipping to Canada
    Your shipping options are UPS Standard to Canada or Priority Mail International. Compressed gas, cream chargers or seltzer/siphon chargers, CO2 or N2O can only be shipped by UPS Standard to Canada.

    UPS charges a brokerage fee for shipments to Canada. The fee is based on the total dollar amount ordered and is shown in Canadian dollars. The maximum you can have in your shopping cart is about $17.00 to not be charged a brokerage fee.

    Brokerage fees are estimated as follows but may change at any time:

  • ca$0 to ca$20.00 order = ca$0 fee
  • ca$20.01 to ca$40.00 order = ca$7.00 fee
  • ca$40.01 to ca$100.00 order =ca$19.45 fee
  • ca$100.01 to ca$200.00 order = ca$29.00 fee
  • ca$200.01 to ca$350.00 order = ca$41.50 fee
  • ca$350.01 to ca$500.00 order = ca$46.60 fee
    The brokerage fee is due upon delivery and is not included in the shipping charge.

    Also, there may be duty and taxes due upon delivery. The only way to know the exact amount would be to contact your local customs office. Returns for refusal of duty and taxes will not be accepted.

    International Shipping (other than Canada)
    We currently do not ship outside the US and Canada.

    Shipping CO2 or N2O Compressed Gas Chargers

  • Contiguous US: Chargers can not be shipped by air due to DOT regulations. These items can only be shipped UPS Ground.
  • Postal Service: N2O and CO2 chargers which can not be shipped through the Post Office due to DOT and International Postal regulations.
  • Alaska and Hawaii: Compressed gas chargers can not be shipped to AK or HI.
  • Canada: Chargers can only be shipped by UPS Standard.
  • APO, FPO, PO Boxes, AK, HI, Canada: We can ship soda siphons, seltzer bottles and cream whippers provided we remove any chargers which may be included with the items. You would have to buy 8 gram CO2 or N2O chargers locally.

    To determine the exact time in transit for your zip code, click here for the UPS Time in Transit site. Our Ship From city is Highland and our Zip Code is 62249.

    UPS Ground
    Business Days in Transit from: Highland, IL 62249, our shipping location.

    Do not include the day your package is shipped when figuring time in transit.
    Example:

  • If you order on Tuesday for an item with next business day availability,
  • We will ship your order on Wednesday, and
  • Time in transit to your location is 3 days,
  • The first day is Thursday, second is Friday, and third day in transit is Monday,
  • You should receive your order on Monday.
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    2005-2016 The Prairie Moon Company * 311 W Monroe St * Highland, Illinois 62249-1326 * US United States
    Toll Free 866-331-0767 * Direct 618-651-9939 * Fax 618-654-7768
    Email:
    help (at) pmsoup (dot) com
    www.pmsoup.com