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Home > STORE POLICIES - HELP > Returns

You do not need prior authorization to return a product to us. When returning an item, please include a copy of your invoice and a note telling us why you are unhappy with the product. We hope to learn from our customers and do a better job in the future. Your refund will be made by the same method as your original payment. See our Guarantee.

  • Shipping charges are not refundable
  • Returns for refusal of duty and taxes on international orders will not be accepted. Contact your local customs office prior to ordering for any duty and taxes which may be applicable.
  • Opened food items are not returnable
  • Returns must be within 30 days of the invoice date
  • Returns which do not meet our return criteria will be charged a 20% restocking fee

    Mailing address for returns:
    Returns Dept.
    The Prairie Moon Company
    311 W Monroe St
    Highland, IL 62249-1326

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    © 2005-2021 The Prairie Moon Company * 311 W Monroe St * Highland, Illinois 62249-1326 * US United States
     Phone 618-520-3163 * Email:
    help (at) pmsoup (dot) com